Refund policy

At Synergy Life Sciences, we want you to feel confident when trying our skincare, haircare and beauty products. That is why eligible purchases are covered by our 60-Day 100% Money-Back Guarantee.

60-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a refund within 60 days of receiving your order.
To request a refund:

  • Contact us within 60 days of receiving your order.

  • Provide your order number and contact details.

  • Let us know which product you would like refunded and the reason for your request.

  • The product should not have been excessively used or intentionally damaged.

Once your request has been reviewed and approved, we will process the applicable refund.

Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible and provide your order details along with clear photos of the product.
We will review the issue and arrange an appropriate replacement or refund.

Refund Processing

Approved refunds will be processed using the appropriate available payment method. Processing times may vary depending on your payment provider.

Delivery Charges

Delivery charges are generally non-refundable, unless the refund is required because we sent you an incorrect or damaged product.

Refund Eligibility

Refund requests may not be approved where:

  • More than 60 days have passed since delivery.

  • The product has been excessively used or intentionally damaged.

  • The purchase cannot be verified.

  • The product was not purchased directly from Synergy Life Sciences.

Contact Us

To request a refund or discuss an issue with your order, please contact us:

Synergy Life Sciences
Email: [YOUR CUSTOMER SUPPORT EMAIL]